TERMS & CONDITIONS

The following terms and conditions outline the agreement between the client and the practitioner. By booking an appointment you confirm that you have read, understood and agreed to these policies.

1. BOOKING FEE

A non-refundable booking fee is required to secure your appointment. If you decide to cancel or choose not to go ahead for any reason, the booking fee with be retained. Book only when you’re sure.

2. CANCELLATION POLICY

Appointments require a minimum of 48 hours’ notice for cancellations or rescheduling. Late cancellations or no-shows will result in loss of the booking fee.

3. TIMINGS

Arrive on time and plan ahead to avoid delays. If you are early, please wait in your car until your scheduled time. Arrivals more than 15 minutes late may be cancelled and forfeit the booking fee.

4. NO GUESTS POLICY

Appointments are strictly for clients only. Children and additional guests cannot be accommodated. This policy is non-negotiable for safety, hygiene and insurance reasons.

5. TOP UP APPOINTMENTS

Clients receiving the full permanent makeup service are entitled to one complimentary top up.This must be booked within 12 weeks of the initial session, after this time an additional charge will apply.

6. POST TREATMENT COMMUNICATION

Detailed aftercare is provided. Please refer to this throughout your healing process. There’s no need to check in between appointments. In the rare event of an allergic reaction, seek medical advice and notify me so I can update your records.

7. RESPONSE TIMES

Messages will be responded to within 48 hours Monday - Friday.

8. DISCLAIMER

I reserve the right to refuse service if:

• You appear unsure, unprepared, or unable to make a confident decision.

• Pre-care or aftercare instructions are not followed.

• A medical condition is disclosed at the last minute that affects suitability.

• Disrespecful language or inappropriate behaviour is used.

9. REFUND POLICY

No refunds are offered under any circumstances.

10. PHOTOS AND CONSENT

Before and after photos are taken for record keeping and for marketing purposes. During your consultation, you’ll be asked for permission to use images, if you’d prefer them to be cropped or kept private your decision will be fully respected. Not all images are shared - only a select few are chosen to showcase my work.

11. AGE POLICY

While 18 is the legal requirement to receive a cosmetic tattoo, as a responsible artist I work with clients aged 25 and over because I care about long term results and emotional readiness. ID must be shown at your patch test if you look under 30.